Frequently asked questions

Hi, How can I help you? Search for your answer in these categories


Returns
What is the returns process? Where can I find the return label?
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Assistance and account
I cannot access my account. What can I do? How can I modify my account details or request the deletion of my account? I have a problem with a coupon. What can I do?
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Customer service
How can I contact OVS customer service?
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OVS Friends
What are the advantages of the OVS card? How can I participate in the loyalty program and become an OVS Friend? What are the benefits of the loyalty programme?
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Stores
How can I find out the opening hours of a store? I have a return coupon issued by a store. Can I use it online? Is it possible to open a franchised store in OVS?
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